The Overhead Door Blog

Why Won't My Garage Door Open?

Posted by Dori Cross on Wed, Feb 10, 2016 @ 01:38 PM

Whether you're on your way out or just coming home from a long day at work, if the garage door doesn't open the first time you press the button on your remote, do not keep pressing the button. Several things can create this inconvenience; you can avoid causing damage to the door and/or the garage door opener by taking a few minutes to investigate these simple and often overlooked problems.


Is it locked?

Although it might sound like a silly question, some people aren't aware garage door openers can also featureaccessory wall console detail lock a lock button on the interior wall station. Used to increase security when you're away from home for an extended period of time such as a vacation, when activated, all remotes are rendered useless. There might also be an interior slide lock on the garage door; usually placed on the right hand side, it slides into a hole in the vertical track for additional security. Whether accidental or done without your knowledge by another member of the household, it's worth a quick look and can save you from having to pay for a service call. 


Is the remote control working?

Open the battery compartment to make sure no corrosion garage door remotehas built up on the terminals, this can be cleaned off with a small emery board or file; also verify that the terminals make proper contact with the battery by carefully squeezing them together as they can loosen over the years with repetitive battery replacement. Reprogram if necessary by following the instructions in your owners manual. If the remote control button sticks, or requires several touches to activate, it may be time to replace the remote. If you're unsure, bring it in for free testing. We'll make sure it's working, change the battery, or replace the unit if needed. 

Are the safety sensors working?

If the safety sensors aren't working neither will the remote control or exterior wireless keypad. Each sensorgarage door safety sensor will have a small LED light on it. Make sure both LEDs are lit; if the light is off or flashing repeatedly there is a problem with the sensor and/or the powerhead. Gently clean the lens with a soft dry cloth, check the wires attached to the sensor for rusting or loose connections, and try realigning them by hand as they may have been bumped into. Call your local service provider if you are unable to get them working on your own. 


Is anything broken?

Perform a visual inspection of springs, cables, pulleys, hinges, rollers, etc - as main components of your garage door's counterbalance system, springs are under extremely high tension, especially when the garage door garage door cablesis in the closed position. If your garage door doesn't have any weather seal the interior will remain susceptible to moisture & cold temps year round leading to rusted broken parts. Never try to repair your own springs or cables due to the high risk of serious injury. Contact your local Overhead Door service provider if you find broken parts.

Do you live in a cold climate? 

Old man winter wreaks havoc on garage doors. Extremelygarage door cold temperatures can cause the weather stripping around your garage door opening to stick to the door. If snow & ice build up around the bottom of the garage door it can also become frozen to the ground; forcing it open can rip off the bottom seal or destroy the opener taking with it the top section of your garage door. Disconnect the garage door opener. Melt snow and ice with a hairdryer to free the door and try to open it by hand. We recommend keeping the doorway clear of snow to help prevent this problem. For more cold weather tips read our blog How to Open a Garage Door That's Frozen Shut

10 Reasons Your Garage Door Remote Can Stop Working

Posted by Dori Cross on Tue, Oct 20, 2015 @ 10:34 AM

Visor button, opener, clickah, that thing you press to open & close the garage door...regardless of what you call it, we know it's frustrating when your remote stops working. We all enjoy the convenience & security provided by a garage door operator. With the press of a button we're out of the elements and in the comfort of our own home. To help you if it fails we've compiled a list of ten troubleshooting techniques that will help point you in the right direction & might even save you from having to call for service. (Of course we're happy to help if you do need us!)


1. Check the battery - Replace as needed, especially if the existing battery has started to corrode.

2. Check the battery terminals - They can loosen over time with constant battery replacement. Gently pinch them together to tighten the connection between the terminals & the battery to ensure proper contact. If the terminals are covered with dirt or battery fluid, clean them with a small emery board before installing a new battery. 

3. Reprogram the remote - Newer models shouldn't require it howevergarage door remote some of the older ones do. If replacing the battery didn't help try reprogramming the remote in case it's an older model that doesn't retain its memory. Refer to your owners manual for programming instructions or give us a call and we can talk you through it over the phone.

4. Sticky buttons - With regular use the buttons can wear out over time, and if you're as clumsy as I am, you may have also dropped it in the driveway more than once. If the button sticks or requires several pushes before it works, replace the remote.  

SAFETY SENSORS are located on each side of the garage door about 5" off the floor if installed correctly. Each sensor will have an LED light; one will be red, the other will be green or yellow depending on the model. When the sensors aren't working, your remote and wireless keypad will also stop working. 

garage door safety sensor5. Clean the lens - The safety sensors collect dust & spiders seem to think it's a great place to build a web. Any debris can make it hard for the eyes to "see" each other. Use a soft dry rag or tissue to gently wipe the lens clean and try the remote again.

6. Check the alignment - Indicated by the LED on the sending eye going out. They are held in place by a small metal bracket and can easily be bumped out of alignment without you noticing. Tighten the bracket & try wiggling the sensor to see if the light comes back on. (Refer to your owners manual for additional causes & solutions.)

7. Broken or shorted wire - Check the safety sensors to make sure the wires are still attached. If the wire ends look rusty, cut off the damaged wire, strip back the plastic sheathing to reveal enough clean wire to reattach it to the eye. You can also follow the wires from the eyes to the power head mounted on the ceiling checking for breaks or staples through the wiring. Replace any bad wiring.

8. Sunlight - When the sun shines directly into the receiving "eye" it'sgarage door safety sensor tricked into thinking there's an obstruction causing issues such as the garage door reversing or the remote not working. You can reverse the location of the sensors or cover them as shown in the picture.


garage door opener logic board

9. Power surge / power loss - Lightning & power outages can fry the delicate circuitry in the powerhead or travel along wiring to the wall station & safety sensors. Even a distant strike can send power surges through your home. If you suspect your home may have been hit by lightning this summer, contact your local garage door service provider.



10. Water Damage - Common in basement and non-insulated garages where condensation easily forms, moisture can also damage the logic board. Indicated by brown water stains on the board, we recommend repairing any water leaks you may have as well as adding new weather seal around the perimeter of the garage door(s) to prevent further damage to wiring, cables, and bottom fixtures.  




*Never use an extension cord to permanently run your garage door operator as they draw more power than needed and can void your manufacturers warranty. Be sure to have a grounded (GFI) outlet installed within 3 feet of the powerhead & invest in a surge protector for additional protection. For more information on what lightning can do check out our blog post: 5 Signs a Garage Door Opener Has Been Damaged by Lightning

Garage Door Myth # 3...BUSTED

Posted by Dori Cross on Thu, Jan 09, 2014 @ 09:18 AM

MYTH # 3: A Garage door opener is just a luxury

garage door openerThey may have started out that way in 1926 when the founder of Overhead Door invented the electric garage door opener, but they were born out of necessity. As the first vehicles became more obtainable people needed somewhere to store the mostly open-top cars that kept their cars safe from the elements. These days garage door openers have many useful features. Convenience aside openers are now built for safety, security, and to increase the life expectancy of your garage door.  We believe every homeowner deserves the added peace of mind a new garage door opener can provide.


DC motors allow for a soft start & soft stop feature which enables the door to gently open &battery back up for garage door openers close to reduce wear. Internal diagnostics constantly monitor the operation of your door, stopping it when a significant change occurs. We also have the Battery Back Up system for the Odyssey & Destiny to keep your door running smoothly even when the power goes out.

Safety & Security


The auto-reverse feature required in every model by UL 325 prevents the door from crushing any obstructions when closing. Within a couple of seconds the door senses something is in the way and instantly opens. The remote controls are dual frequency; they will automatically seek out either the 315 or 390 MHz ensuring a more dependable signal so you're not left out in the cold. Protect your home & family with CodeDodger security on all models. With every press of the remote control, a new code is chosen from over 4 billion possible combinations preventing others from being able to copy your radio signal. The Sure Lock feature on every wall console disables any remote use of the garage door when you’re away. 


For all the techies out there we offer a network adapter which works in conjunction with accessories such as the Advanced Wall Console with LCD touch screen & the Door Report garage door wall consolehand held remote that signals you when the garage door is open. Whether it’s belt, chain, or screw driven, all of our new models are compatible with Car2U home automation systems & the Homelink built-in remote for vehicles.



We are currently giving away a free wireless keypad with the purchase of a new Legacy, Odyssey, or Destiny. Upgrade to a new garage door opener today so you can start reaping the benefits of having a secure, high-performance, quality product that will last for years. Your garage door will thank you for it! 


How to Program Your HomeLink System to a Garage Door Opener

Posted by Dori Cross on Mon, Jul 29, 2013 @ 11:26 AM

Here are the instructions for programming your HomeLink system to the Odyssey & Destiny garage door openers. If you have difficulty, try the how-to video provided by Overhead Door Corporation at the end of the article.


Note: Some vehicles may require the ignition be turned on or the vehicle actually running to program the Homelink® transceiver.

To program a rolling code compatible Homelink® system, please follow these steps.

1. Press and hold the two outside buttons on the Homelink® system until the LED starts to blink, release buttons

2. Press and hold the desired Homelink® button and the transmit button on your rolling code transmitter at the same time until the Homelink® LED changes from a slow blink to a rapid blink. (Your Homelink® system is now programmed)

3. Locate the learn code button on your garage door opener. (These are located under the light cover or on the rear panel depending on model)

4. Press the learn code button on the garage door opener, a red LED will start to blink. (You will have 30 seconds to complete programming)

5. While the LED on the garage door opener is blinking, return to the vehicle and press the pre-programmed Homelink® button 4 times. (Or until the garage door operates). 

If you have problems with the Homelink® system please call 1-800-355-3515 or their website at: 


How to Troubleshoot Garage Door Remotes

Posted by Dori Cross on Fri, Mar 01, 2013 @ 10:29 AM

garage door remoteOpener, transmitter, clicker, visor button, that thing you push to open & close the garage door...the handheld remote goes by many names and can stop working for many reasons. Regardless of the cause, it leaves you without the safety and convenience you depend on.

We do recommend replacing any garage door operating system that is too old. Models manufactured before 1999 have since been discontinued making parts expensive and difficult to find. Our new Odyssey & Destiny operators can be used in conjunction with a network adapter for high tech features such as LCD touch screen wall stations that can store contact information for your Overhead Door service provider and the DoorReport remote that emits a visual & audio signal when the door hasn't been closed. DC motors that provide a soft start & soft stop putting less strain on the garage door are available on all current models with a variety of price points. 

If a new garage door opener isn't in your budget right now, we're happy to test remotes for you at our Augusta or Portland location at no charge or try using these helpful troubleshooting tips to determine the cause: 


#1 Have you lost power recently? Heavy winds, extreme temperatures, ice & snow build up have left many without power this winter. This can fry the delicate circuit boards inside the operator and will require replacement. 


garage door wall station#2 Check all locks. Occasionally it's caused by something simple such as forgetting to unlock the garage door. Overhead Door wall stations come with a "vacation switch" on the top that disables the use of remotes while the homeowner is away. If you have one, switch it to the unlocked position.


#3 Check manual release. If you can open & close the garage door by hand, it's not connected to the operator. Reconnect & try the remote again.


#4 Check the battery. Replace if battery shows signs of corrosion. (A battery that has been leaking acid will be coated with a light green or white crust. Avoid contact with skin.) 


#5 Clean & adjust battery terminals. Use emery boards to clean corrosion from the battery terminals. If the battery seems loose, carefully squeeze the terminals toward each other to ensure proper contact.

wireless keypad

#6 Try reprogramming your remote. Refer to the instructions in the owners manual.

#7 If you have an exterior keypad try to operate the door by entering your PIN and pressing the open / close button. The keypad works on a radio frequency like your remote - if it doesn't work, your remote might not be the only problem.


#8 Check safety sensors. Located at the bottom of the garage door opening on either side of the track system, the sending eye & receiving eye both have a tiny LED light to indicate when there is a problem. Carefully wipe the lens clean with a soft rag & adjust them if out of alignment. Both LED's should be solidly lit. A blinking light or no light at all may require a service call if the troubleshooting guide of your owners manual doesn't help you solve the problem.


#9 Soft or sticky buttons? The door should activate with one press of the remote control button. If it sticks or if you have to press it several times to operate the door, the remote may have reached the end of it's life expectancy.


#10 Replace the remote. Some older models have been discontinued. We now offer the Master Remote compatible with Overhead Door brand operators manufactured from 1993 to present.