Whether you're on your way out or just coming home from a long day at work, if the garage door doesn't open the first time you press the button on your remote, do not keep pressing the button. Several things can create this inconvenience; you can avoid causing damage to the door and/or the garage door opener by taking a few minutes to investigate these simple and often overlooked problems.
Is it locked?
Although it might sound like a silly question, some people aren't aware garage door openers can also feature a lock button on the interior wall station. Used to increase security when you're away from home for an extended period of time such as a vacation, when activated, all remotes are rendered useless. There might also be an interior slide lock on the garage door; usually placed on the right hand side, it slides into a hole in the vertical track for additional security. Whether accidental or done without your knowledge by another member of the household, it's worth a quick look and can save you from having to pay for a service call.
Is the remote control working?
Open the battery compartment to make sure no corrosion has built up on the terminals, this can be cleaned off with a small emery board or file; also verify that the terminals make proper contact with the battery by carefully squeezing them together as they can loosen over the years with repetitive battery replacement. Reprogram if necessary by following the instructions in your owners manual. If the remote control button sticks, or requires several touches to activate, it may be time to replace the remote. If you're unsure, bring it in for free testing. We'll make sure it's working, change the battery, or replace the unit if needed.
Are the safety sensors working?
If the safety sensors aren't working neither will the remote control or exterior wireless keypad. Each sensor will have a small LED light on it. Make sure both LEDs are lit; if the light is off or flashing repeatedly there is a problem with the sensor and/or the powerhead. Gently clean the lens with a soft dry cloth, check the wires attached to the sensor for rusting or loose connections, and try realigning them by hand as they may have been bumped into. Call your local service provider if you are unable to get them working on your own.