The Overhead Door Blog

10 Reasons Your Garage Door Remote Can Stop Working

Posted by Dori Cross on Tue, Oct 20, 2015 @ 10:34 AM

Visor button, opener, clickah, that thing you press to open & close the garage door...regardless of what you call it, we know it's frustrating when your remote stops working. We all enjoy the convenience & security provided by a garage door operator. With the press of a button we're out of the elements and in the comfort of our own home. To help you if it fails we've compiled a list of ten troubleshooting techniques that will help point you in the right direction & might even save you from having to call for service. (Of course we're happy to help if you do need us!)


1. Check the battery - Replace as needed, especially if the existing battery has started to corrode.

2. Check the battery terminals - They can loosen over time with constant battery replacement. Gently pinch them together to tighten the connection between the terminals & the battery to ensure proper contact. If the terminals are covered with dirt or battery fluid, clean them with a small emery board before installing a new battery. 

3. Reprogram the remote - Newer models shouldn't require it howevergarage door remote some of the older ones do. If replacing the battery didn't help try reprogramming the remote in case it's an older model that doesn't retain its memory. Refer to your owners manual for programming instructions or give us a call and we can talk you through it over the phone.

4. Sticky buttons - With regular use the buttons can wear out over time, and if you're as clumsy as I am, you may have also dropped it in the driveway more than once. If the button sticks or requires several pushes before it works, replace the remote.  

SAFETY SENSORS are located on each side of the garage door about 5" off the floor if installed correctly. Each sensor will have an LED light; one will be red, the other will be green or yellow depending on the model. When the sensors aren't working, your remote and wireless keypad will also stop working. 

garage door safety sensor5. Clean the lens - The safety sensors collect dust & spiders seem to think it's a great place to build a web. Any debris can make it hard for the eyes to "see" each other. Use a soft dry rag or tissue to gently wipe the lens clean and try the remote again.

6. Check the alignment - Indicated by the LED on the sending eye going out. They are held in place by a small metal bracket and can easily be bumped out of alignment without you noticing. Tighten the bracket & try wiggling the sensor to see if the light comes back on. (Refer to your owners manual for additional causes & solutions.)

7. Broken or shorted wire - Check the safety sensors to make sure the wires are still attached. If the wire ends look rusty, cut off the damaged wire, strip back the plastic sheathing to reveal enough clean wire to reattach it to the eye. You can also follow the wires from the eyes to the power head mounted on the ceiling checking for breaks or staples through the wiring. Replace any bad wiring.

8. Sunlight - When the sun shines directly into the receiving "eye" it'sgarage door safety sensor tricked into thinking there's an obstruction causing issues such as the garage door reversing or the remote not working. You can reverse the location of the sensors or cover them as shown in the picture.


garage door opener logic board

9. Power surge / power loss - Lightning & power outages can fry the delicate circuitry in the powerhead or travel along wiring to the wall station & safety sensors. Even a distant strike can send power surges through your home. If you suspect your home may have been hit by lightning this summer, contact your local garage door service provider.



10. Water Damage - Common in basement and non-insulated garages where condensation easily forms, moisture can also damage the logic board. Indicated by brown water stains on the board, we recommend repairing any water leaks you may have as well as adding new weather seal around the perimeter of the garage door(s) to prevent further damage to wiring, cables, and bottom fixtures.  




*Never use an extension cord to permanently run your garage door operator as they draw more power than needed and can void your manufacturers warranty. Be sure to have a grounded (GFI) outlet installed within 3 feet of the powerhead & invest in a surge protector for additional protection. For more information on what lightning can do check out our blog post: 5 Signs a Garage Door Opener Has Been Damaged by Lightning

How to Open a Garage Door Manually

Posted by Dori Cross on Mon, Feb 10, 2014 @ 02:20 PM

Garage door openers are built with safety & security in mind yet the convenience we've come to rely on is often taken for granted until it stops working. For those of you who haven't yet experienced being stuck inside the garage it's bound to happen eventually so we want you to be prepared. Avoid expensive emergency service by disconnecting your garage door opener. Unless you have a broken spring or cable, this allows you to operate the door by hand so you can get your car out, head to work, then schedule a budget friendly service call at your own convenience.   


Openers consist of two main components known as the powerhead (motortrolley carriage mounted to the ceiling) and the rail. Whether it's chain, belt, or screw driven, they are connected by a trolley carriage to the towbar arm located on the top section of your garage door. The carriage travels back and forth along the rail pushing or pulling on the arm as the door opens & closes. The appearance may be different, but your manual release cord will be connected to the carriage, a feature that comes in handy during power outages or when the opener fails.



manual release cord for garage door openers
1. Make sure the garage door is unlocked and in the closed position.


2. Pull down on the red manual release cord to disconnect the operator from the door.


3. You should now be able to open and close the door by hand with very little effort if the door is well maintained & properly balanced.


If the door feels incredibly heavy or catches in the opening, perform a visual inspection of the entire system looking for broken parts, obstructions, and any obvious signs of wear. Some minor repairs can be made by the homeowner but you should never handle cables or springs as they are under extreme tension and can cause serious injury. If you do find broken parts contact your local service provider for assistance. 


manual release cord for garage door openersTO RECONNECT:

1. Make sure the garage door is in the closed position.


2. Push the close button on your wall station. The opener will move the trolley until it reconnects to the towbar arm.


3. Some operators don't have the ability to reconnect electronically. Once the trolley has moved into place near the door you can pull the manual release cord towards the door.


Garage Door Myth # 3...BUSTED

Posted by Dori Cross on Thu, Jan 09, 2014 @ 09:18 AM

MYTH # 3: A Garage door opener is just a luxury

garage door openerThey may have started out that way in 1926 when the founder of Overhead Door invented the electric garage door opener, but they were born out of necessity. As the first vehicles became more obtainable people needed somewhere to store the mostly open-top cars that kept their cars safe from the elements. These days garage door openers have many useful features. Convenience aside openers are now built for safety, security, and to increase the life expectancy of your garage door.  We believe every homeowner deserves the added peace of mind a new garage door opener can provide.


DC motors allow for a soft start & soft stop feature which enables the door to gently open &battery back up for garage door openers close to reduce wear. Internal diagnostics constantly monitor the operation of your door, stopping it when a significant change occurs. We also have the Battery Back Up system for the Odyssey & Destiny to keep your door running smoothly even when the power goes out.

Safety & Security


The auto-reverse feature required in every model by UL 325 prevents the door from crushing any obstructions when closing. Within a couple of seconds the door senses something is in the way and instantly opens. The remote controls are dual frequency; they will automatically seek out either the 315 or 390 MHz ensuring a more dependable signal so you're not left out in the cold. Protect your home & family with CodeDodger security on all models. With every press of the remote control, a new code is chosen from over 4 billion possible combinations preventing others from being able to copy your radio signal. The Sure Lock feature on every wall console disables any remote use of the garage door when you’re away. 


For all the techies out there we offer a network adapter which works in conjunction with accessories such as the Advanced Wall Console with LCD touch screen & the Door Report garage door wall consolehand held remote that signals you when the garage door is open. Whether it’s belt, chain, or screw driven, all of our new models are compatible with Car2U home automation systems & the Homelink built-in remote for vehicles.



We are currently giving away a free wireless keypad with the purchase of a new Legacy, Odyssey, or Destiny. Upgrade to a new garage door opener today so you can start reaping the benefits of having a secure, high-performance, quality product that will last for years. Your garage door will thank you for it! 


11 Tips to Improve Garage Door Security

Posted by Dori Cross on Thu, Aug 01, 2013 @ 07:50 AM

Garage door opener thief resized 600Many of us keep the garage door remote on the car visor for easy access, but if you’re not locking up at night, it can also give would be criminals easy access. Once they have your remote, they’re in the garage and even your home if it’s attached. Be proactive. Arm yourself with some pretty cool technology from the Overhead Door Company.

If your existing garage door opener was made before 1999, we highly recommend an upgrade to a newer model. Older units have been discontinued by most manufacturers making parts expensive & difficult to find. Today our motors come standard with safety features like rolling code technology. With every press of the button on your remote control, a new code is selected from billions of combinations preventing others from copying and using your frequency. New openers such as the Legacy, Odyssey, & Destiny also come with wall stations that have a “Vacation Switch” lock that disables all remote access when activated, protecting your home even when you’re away. We also offer the Door Report remote; created to answer the nagging question, “did I remember to close the garage door?” this unit beeps & lights up when the door is open for any reason.

If a new motor doesn’t fit into your budget right now, you can still help protect your family with these simple steps:

***When leaving the car in your driveway or a parking lot, make sure it’s locked. Set the alarm if you have one.

***Don’t leave your garage door remote out in the open. If you keep remotes in your car at night, put them in the glove compartment or center console to make them less visible to passersby.

***If your garage is attached to your home, lock all interior doors leading into the house. 

***Never leave your keys in the car even if it's parked in the garage.

***Don’t forget the garage door when you’re locking up at night. Most overhead doors have a locking mechanism. A simple interior slide lock or exterior keyed lock can be purchased through a local garage door service provider.

***When leaving for extended periods of time, always remember to lock the garage door & set the vacation lock switch on your wall station. You could also unplug the garage door opener.

***Never leave your garage door open when you're not around. This gives everyone visual access to anything valuable that might be stored inside.

***When buying a new garage door, consider a solid door without windows. If you prefer having daylight in the garage, ask for the windows to be installed in the top section to make the inside less visible. You can also frost your existing windows.

***Never give out the security code to your exterior wireless keypad. If you do have to share it with someone, such as a service provider, be sure to clear out the old code & reprogram the keypad with a new one.

***Illuminate the exterior of your garage with a spotlight or motion sensing light.

***Invest in an alarm system for the garage.

How to Program Your HomeLink System to a Garage Door Opener

Posted by Dori Cross on Mon, Jul 29, 2013 @ 11:26 AM

Here are the instructions for programming your HomeLink system to the Odyssey & Destiny garage door openers. If you have difficulty, try the how-to video provided by Overhead Door Corporation at the end of the article.


Note: Some vehicles may require the ignition be turned on or the vehicle actually running to program the Homelink® transceiver.

To program a rolling code compatible Homelink® system, please follow these steps.

1. Press and hold the two outside buttons on the Homelink® system until the LED starts to blink, release buttons

2. Press and hold the desired Homelink® button and the transmit button on your rolling code transmitter at the same time until the Homelink® LED changes from a slow blink to a rapid blink. (Your Homelink® system is now programmed)

3. Locate the learn code button on your garage door opener. (These are located under the light cover or on the rear panel depending on model)

4. Press the learn code button on the garage door opener, a red LED will start to blink. (You will have 30 seconds to complete programming)

5. While the LED on the garage door opener is blinking, return to the vehicle and press the pre-programmed Homelink® button 4 times. (Or until the garage door operates). 

If you have problems with the Homelink® system please call 1-800-355-3515 or their website at: 


5 Signs a Garage Door Opener Has Been Damaged By Lightning

Posted by Dori Cross on Wed, Jul 24, 2013 @ 10:11 AM

lightning strikes garage door openerDid you know that thunder is produced by lightning? Or that the brilliant "bolts" we see in the sky are only about 1" in diameter and over tens of miles long? And that trees such as pine, oak, and maple are natural lightning conductors due to their height & root systems which dissipate the charge? Unpredictable & impressive, it is estimated that one out of every 200 homes will be struck by lightning each year.


garage door opener lightning strike

Garage door openers along with many other electronics have a high risk of damage during a storm because the lightning can travel through phone jacks, ethernet cables, and electrical outlets. Even the electromagnetic pulses generated by indirect lightning can short out appliances. We strongly suggest purchasing a surge protector for your garage door openers. Surge protectors plug directly into an outlet  & limit the voltage supplied to electronic devices by blocking or shorting unwanted voltages above a safe threshold. You may already be using power strips in your home or garage, but not all of them have built in surge protection. Always verify that the device is marked as such by the manufacturer.


Without one, parts such as the circuit board (shown above) can literally burn up due to power surges. A $15 item will save you hundreds in repair costs. Here are a few symptoms your garage door opener may be showing if hit by lightning or apower surge:

  • Opener functions erratically

  • Remote & keypad stop working

  • LED lights on the safety sensors are not lit

  • Opener acts as if it has no power even when there is power going to the outlet

  • The light on the back of the circuit board flashes constantly

If you are experiencing any of these signs after a recent storm, you should contact your local garage door service provider for assistance. 


How to Troubleshoot Garage Door Remotes

Posted by Dori Cross on Fri, Mar 01, 2013 @ 10:29 AM

garage door remoteOpener, transmitter, clicker, visor button, that thing you push to open & close the garage door...the handheld remote goes by many names and can stop working for many reasons. Regardless of the cause, it leaves you without the safety and convenience you depend on.

We do recommend replacing any garage door operating system that is too old. Models manufactured before 1999 have since been discontinued making parts expensive and difficult to find. Our new Odyssey & Destiny operators can be used in conjunction with a network adapter for high tech features such as LCD touch screen wall stations that can store contact information for your Overhead Door service provider and the DoorReport remote that emits a visual & audio signal when the door hasn't been closed. DC motors that provide a soft start & soft stop putting less strain on the garage door are available on all current models with a variety of price points. 

If a new garage door opener isn't in your budget right now, we're happy to test remotes for you at our Augusta or Portland location at no charge or try using these helpful troubleshooting tips to determine the cause: 


#1 Have you lost power recently? Heavy winds, extreme temperatures, ice & snow build up have left many without power this winter. This can fry the delicate circuit boards inside the operator and will require replacement. 


garage door wall station#2 Check all locks. Occasionally it's caused by something simple such as forgetting to unlock the garage door. Overhead Door wall stations come with a "vacation switch" on the top that disables the use of remotes while the homeowner is away. If you have one, switch it to the unlocked position.


#3 Check manual release. If you can open & close the garage door by hand, it's not connected to the operator. Reconnect & try the remote again.


#4 Check the battery. Replace if battery shows signs of corrosion. (A battery that has been leaking acid will be coated with a light green or white crust. Avoid contact with skin.) 


#5 Clean & adjust battery terminals. Use emery boards to clean corrosion from the battery terminals. If the battery seems loose, carefully squeeze the terminals toward each other to ensure proper contact.

wireless keypad

#6 Try reprogramming your remote. Refer to the instructions in the owners manual.

#7 If you have an exterior keypad try to operate the door by entering your PIN and pressing the open / close button. The keypad works on a radio frequency like your remote - if it doesn't work, your remote might not be the only problem.


#8 Check safety sensors. Located at the bottom of the garage door opening on either side of the track system, the sending eye & receiving eye both have a tiny LED light to indicate when there is a problem. Carefully wipe the lens clean with a soft rag & adjust them if out of alignment. Both LED's should be solidly lit. A blinking light or no light at all may require a service call if the troubleshooting guide of your owners manual doesn't help you solve the problem.


#9 Soft or sticky buttons? The door should activate with one press of the remote control button. If it sticks or if you have to press it several times to operate the door, the remote may have reached the end of it's life expectancy.


#10 Replace the remote. Some older models have been discontinued. We now offer the Master Remote compatible with Overhead Door brand operators manufactured from 1993 to present.



Garage Door Safety Tips For The Whole Family

Posted by Dori Cross on Fri, Sep 28, 2012 @ 08:17 AM



garage door safety

Garage doors are the largest moving object in the home. Like driving a car for the first time, it’s important to know the do’s and don’ts in order to keep everyone safe. The tips below will teach parents how to be proactive & show children how to prevent injuries to themselves and others. 



  • Mount the wall button and/or exterior wireless keypad out of reach of small children. Approximately 5 feet off the ground.

  • Set a good example for your kids & talk to them about garage door safety, explaining how to use the door properly to avoid serious injury. 

  • Test the garage door opener’s reversing system on a monthly basis. Place a flat 2 x 4 directly in the doors path. If the door doesn’t immediately reverse upon contact with the board call your local garage door service provider.

  • Make yourself familiar with your garage door opener’s emergency release mechanism. Your owner’s manual will have instructions.

  • Visually inspect your garage door system every month. Springs, cables, rollers & pulleys should be replaced by a professional garage door service technician if showing signs of wear.


  • Never allow children to play with garage door remotes and explain to them that it isn’t a toy. 

  • Do not try to repair springs and cables yourself as they are under high tension. Special tools are required to safely make adjustments. Handling them incorrectly can cause breakage in addition to serious injury.

  • Use the garage door opener remote unless the door is in plain sight. Animals & small children could cross the doors path unaware that it’s in motion.

  • Never allow children to climb on, hang from, or ride on the garage door. This can damage the door and opener. If unknowingly activated it could also cause serious injury. 

  • Drive into or back out of the garage until the door has stopped moving. Damage or injury can occur if the opener were to malfunction while your vehicle is in motion.

    Make safety a family affair...
    Download this free garage door safety coloring book for your little ones!  docs/Coloring_Book.pdf

How to Reset & Program Your Overhead Door Wireless Keypad (OWK-BX)

Posted by Dori Cross on Thu, Aug 02, 2012 @ 10:39 AM

keypad model owk bx resized 600To Clear or Reset:

1. Press & hold the PROGRAM button. Continue holding the button & go to step two.
2. Press & hold the 6 button. Continue holding the button & go to step three.
3. Press the up / down arrow key.

To Set Your New Pin #:

1. In order, press 3, 5, 7, PROGRAM. (the red LED will blink once per second)
2. Enter your 3 - 8 digit PIN #
3. Press PROGRAM. (the red LED will blink twice per second & turn off)

To Program Your Garage Door Opener

Please note before you begin:
  • Locate the “Learn Code” button & LED indicator on your garage door opener.
  • Program the keypad before mounting.
  • If at any time programming is disrupted clear / reset your keypad & start over.

1. Press the “Learn Code” button one time. (the red LED indicator will blink)
2. Enter your 3 - 8 digit PIN.
3. Press the up / down arrow key. (the red LED indicator will stay on)
4. Press the up / down arrow key again. (the red LED indicator will shut off)
5. Press the up / down arrow key again. The garage door should move now.


1. If the garage door doesn’t move, check the red LED on your keypad.
2. Rapid blinking LED indicates the PIN was entered incorrectly.
3. All keypad buttons will operate the garage door for 30 seconds after it starts moving.
4. After a few seconds, the red LED will shut off & you can retry.
5. If the LED doesn’t blink during use, the battery needs to be replaced.

How To Program Remotes for Legacy 800 Garage Door Openers

Posted by Dori Cross on Thu, Jul 12, 2012 @ 03:20 PM

Watch this short video to learn how to program your remote to the Legacy 800 or Standard Drive garage door opener.