Visor button, opener, clickah, that thing you press to open & close the garage door...regardless of what you call it, we know it's frustrating when your remote stops working. We all enjoy the convenience & security provided by a garage door operator. With the press of a button we're out of the elements and in the comfort of our own home. To help you if it fails we've compiled a list of ten troubleshooting techniques that will help point you in the right direction & might even save you from having to call for service. (Of course we're happy to help if you do need us!)
1. Check the battery - Replace as needed, especially if the existing battery has started to corrode.
2. Check the battery terminals - They can loosen over time with constant battery replacement. Gently pinch them together to tighten the connection between the terminals & the battery to ensure proper contact. If the terminals are covered with dirt or battery fluid, clean them with a small emery board before installing a new battery.
3. Reprogram the remote - Newer models shouldn't require it however some of the older ones do. If replacing the battery didn't help try reprogramming the remote in case it's an older model that doesn't retain its memory. Refer to your owners manual for programming instructions or give us a call and we can talk you through it over the phone.
4. Sticky buttons - With regular use the buttons can wear out over time, and if you're as clumsy as I am, you may have also dropped it in the driveway more than once. If the button sticks or requires several pushes before it works, replace the remote.
SAFETY SENSORS are located on each side of the garage door about 5" off the floor if installed correctly. Each sensor will have an LED light; one will be red, the other will be green or yellow depending on the model. When the sensors aren't working, your remote and wireless keypad will also stop working.
5. Clean the lens - The safety sensors collect dust & spiders seem to think it's a great place to build a web. Any debris can make it hard for the eyes to "see" each other. Use a soft dry rag or tissue to gently wipe the lens clean and try the remote again.
6. Check the alignment - Indicated by the LED on the sending eye going out. They are held in place by a small metal bracket and can easily be bumped out of alignment without you noticing. Tighten the bracket & try wiggling the sensor to see if the light comes back on. (Refer to your owners manual for additional causes & solutions.)
7. Broken or shorted wire - Check the safety sensors to make sure the wires are still attached. If the wire ends look rusty, cut off the damaged wire, strip back the plastic sheathing to reveal enough clean wire to reattach it to the eye. You can also follow the wires from the eyes to the power head mounted on the ceiling checking for breaks or staples through the wiring. Replace any bad wiring.
8. Sunlight - When the sun shines directly into the receiving "eye" it's tricked into thinking there's an obstruction causing issues such as the garage door reversing or the remote not working. You can reverse the location of the sensors or cover them as shown in the picture.
9. Power surge / power loss - Lightning & power outages can fry the delicate circuitry in the powerhead or travel along wiring to the wall station & safety sensors. Even a distant strike can send power surges through your home. If you suspect your home may have been hit by lightning this summer, contact your local garage door service provider.
10. Water Damage - Common in basement and non-insulated garages where condensation easily forms, moisture can also damage the logic board. Indicated by brown water stains on the board, we recommend repairing any water leaks you may have as well as adding new weather seal around the perimeter of the garage door(s) to prevent further damage to wiring, cables, and bottom fixtures.